Surestay Hotel By Best Western Columbus Downtown, Columbus

My stay at the hotel had its ups and downs. The rooms looked better than the website photos but had a few issues like a smoke smell in supposed non-smoking rooms, a large gap under the door, and dirty windows and mirrors. Unfortunately, there were no extra blankets, and the iron didn't work properly. On the bright side, the service was excellent, although there was an initial attempt to overcharge me. The location was convenient with friendly staff, but there were some concerns about minors causing disturbances in front of the hotel. The dining options were not satisfactory, with unpleasant smells and limited choices. Despite these drawbacks, the hotel did not lack effort in providing accommodating service and trying to rectify issues beyond their control.

I had a mixed experience at the hotel. The rooms, though better than expected in terms of appearance, had a few issues like a faint unpleasant odor of smoke and beer, which was not very pleasant. On the positive side, the hotel had a great location with plenty of dining options nearby.

I had a mixed experience at the hotel. The downtown location was convenient, but the room had some issues like mismatched pillows, an unleveled tub, and a stubborn stain. The smell in the area was unpleasant, possibly due to nearby smokers. On the bright side, the hotel is close to various eateries.